Refund policy

We want you to love your VIYAN case. If something isn't right, we'll make it right — you have 30 days from delivery to choose a refund, an exchange, or a replacement charm.

Eligibility. Items must be in like-new condition, free of heavy wear, with original packaging where possible. Your two complimentary charms don't affect eligibility — personalised orders are covered by the same 30-day promise.

How to start a return. Email hello@viyanclub.com with your order number and a short note (photos help if something arrived damaged). We'll reply within 1 business day with instructions. Please don't ship anything back before hearing from us — returns sent without prior contact can't be processed.

Return shipping. If your item arrived damaged, defective, or incorrect, contact us within 7 days of delivery with photos and we'll resolve it promptly. For all other returns, return shipping is the customer's responsibility.

Refunds. Once we receive and inspect your return, refunds are issued to the original payment method within 5–10 business days. Original shipping fees (if any) are non-refundable.

Exchanges. Want a different colour or model? Let us know in your email — once your return arrives and passes inspection, we'll ship the replacement right away.

Questions? We're at hello@viyanclub.com — if something isn't right, we'll make it right.